Premium support is provided for 30% of the original price together with purchasing or upgrading of our program within a year. However, the maintenance checkbox is optional. Technical support is guaranteed to everybody but the premium priority is given to customers who have paid for it.
If you pay the maintenance fee with a product you will get:
- Unlimited ticket based priority support
- Guaranteed response within 1 business day
- Issue escalation to product development team
- Hotfixes / emergency patches in case of bugs
- Remote troubleshooting